Montra Web

Terms of service

These are the terms we agree when you hire us. We've kept them as plain as the law allows. The short version comes first; the full terms below are what count.

Version 1.0Last updated 16 September 2026Versão portuguesa

Contents

1. 1. Who we are and what these terms cover
2. 2. What's included
3. 3. What we need from you
4. 4. Timeline, delivery and going live
5. 5. Prices and payment
6. 6. 30-day money-back guarantee
7. 7. Changes and extra work
8. 8. Care plans and hosting
9. 9. Ownership and use of the work
10. 10. Confidentiality and personal data
11. 11. Quality, liability and what we can't promise
12. 12. Ending the agreement
13. 13. If you are a private individual
14. 14. General
15. A. Annex A

1Who we are and what these terms cover

Montra Web is the trading name of Justin Sterrenberg, a sole trader (empresário em nome individual) established at Vale das Hastes 82, 2460-208 Alfeizerão, Portugal, NIF 301835241, e-mail info@montraweb.com (“Montra”, “we”).

These terms apply to every website, digital menu and care plan we provide. Together with your proposal (the document or message that sets out the package, price, languages and timing) and Annex A (data processing), they form the agreement between you and us. If the proposal and these terms disagree, the proposal wins on scope, price and timing; these terms win on everything else.

The agreement starts when you accept these terms on montraweb.com — normally in the last step of the project link we send you after our call or chat — or in writing. We keep a record of the version you accepted, the date and time, and the details you entered.

2What's included

Each package includes what is described in your proposal and, where the proposal refers to it, on the pricing section of montraweb.com on the day you accept. As standard, every build includes:

• design and build of the pages and features listed in the proposal, working on phones, tablets and computers;
• the languages listed in the proposal (extra languages from €90 each);
• setting up or tidying your Google Business profile, where you can give us access to it;
• basic search-engine setup (titles, descriptions, sitemap) and connection of your domain;
• two rounds of changes — a round is one consolidated list of changes sent together.

Not included unless the proposal says so: writing large amounts of new text, photography, logo or brand design, paid third-party tools or plugins, domain registration fees, online payments or shops, paid advertising and social-media management. We'll always quote extra work before doing it, and only do it once you agree.

3What we need from you

A good site needs your input. You agree to:

• fill in the project brief and send the content we ask for (texts, photos, menu, prices, opening hours, logo) within the timeline in the proposal;
• give us access to your domain, Google Business profile and any tools to connect, by inviting us rather than sharing passwords wherever possible;
• check and approve the site, and reply to our questions within a reasonable time;
• name one person who can approve the work and translations.

Your content is your responsibility. You confirm that you own, or have permission to use, everything you send us, and that it is accurate and lawful. In particular you remain responsible for allergen and food information, prices, licence and registration numbers (for example AL/RNAL), your own terms, privacy and cookie notices, and any other legal information your business must publish. We can add standard legal pages from the information you give us, but that is not legal advice. You will cover us for any claim by a third party arising from content you supplied.

Translations. We prepare the language versions with professional tools and care, and send them to you for approval. Where exact wording matters — allergens, legal or safety information — please have it checked by a native speaker before approving.

4Timeline, delivery and going live

The timeline in the proposal starts once we have received the deposit and your brief and main content. If content or answers arrive late, the timeline moves by the same amount of time.

Delivery means the day we send you the link to the finished site for final approval, after the changes included in your package. If you don't reply within 14 days of delivery, the site counts as approved.

The site goes live once the balance is paid. If you don't respond to us for 90 days at any point during the project, despite at least two reminders sent 30 days apart, we may close the project: we return your content, the deposit covers the work done, and the money-back guarantee ends. You can reopen it later at the prices in force at that time.

5Prices and payment

Prices are in euros. The build is paid 50% on acceptance — the deposit, paid through the secure payment link shown when you accept (or by bank transfer if we agree), which starts the work — and 50% on delivery, within 7 days of our request and before the site goes live. Card and online payments are handled by the payment provider named on the payment page; we never see your card details. We issue the invoice-receipt through the Portuguese Tax Authority's systems when each payment arrives.

Opening prices shown on montraweb.com apply to agreements accepted by 31 December 2026, whenever the site is delivered.

VAT. While Montra operates under the Portuguese VAT exemption for small businesses (art. 53 of the VAT Code), no VAT is charged and invoices say so. If that changes, we'll tell you before invoicing: for businesses, VAT is then added at the legal rate; for private individuals, the agreed price already includes any VAT.

Late payment. If you pay late as a business, statutory late-payment interest for commercial transactions and the fixed €40 compensation under Decree-Law 62/2013 apply; for private individuals, civil legal interest applies. After 14 days' written notice we may pause work, hold the launch or suspend care-plan services until the invoice is paid.

630-day money-back guarantee

If you're not happy with the build, you can ask for your money back at any time from acceptance until 30 days after delivery. Send an e-mail to info@montraweb.com saying so; it helps us if you tell us why, and we may offer to put it right, but you don't have to accept that.

We then refund everything you paid for the build within 14 days, to the same payment method. We do not refund third-party costs you agreed we would pay on your behalf (such as a domain registration or a paid plugin), or care-plan months that have already started.

After a refund, your licence to use the site ends: we take down anything we host, you stop using the design and the texts we wrote, and we return the content you gave us. The guarantee applies once per business.

7Changes and extra work

Changes within the two included rounds cost nothing. Additional rounds, new pages, features or languages, and changes to something you already approved, are quoted in advance. Work starts on extra items only after you accept the quote by e-mail or WhatsApp.

8Care plans and hosting

Care plans (Base and Plus) include what is described in your proposal or on montraweb.com on the day you accept — typically hosting, updates, backups, monitoring and a set amount of small edits each month. Unused edits don't carry over.

Care plans are billed monthly in advance from launch. There is no minimum term: you can cancel by e-mail at any time and the plan ends at the end of the month already paid. We don't refund part-months.

Hosting on our infrastructure is part of a care plan. If you don't take one, or cancel, we hand over the site's files and help you point your domain to the hosting of your choice; we keep a site without a care plan online for up to 30 days after launch or cancellation.

We may change care-plan prices or contents with 30 days' notice by e-mail; you can cancel before the change takes effect.

9Ownership and use of the work

You keep all rights in the content you give us.

Once the build has been paid in full, you get a permanent, worldwide, transferable licence to use, copy, change and host your site — its design, the texts we wrote for you and its code — for your business, with or without us. The design and texts made specifically for you are exclusive to your business: we won't sell them to anyone else. Until full payment, you may use the work only to review it.

We keep the rights in our own tools, templates and reusable components, and you may use them as part of your site under the same licence. Fonts, libraries and images from third parties are used under their own licences, which we choose so that they cover your use.

Domains and accounts (Google Business, analytics, booking tools) are registered in your name wherever possible. If we register something for you, we hold it on your behalf and transfer it to you on request once the related invoices are paid.

We may show your site, its name and screenshots in our portfolio and marketing. If you'd rather we didn't, tell us by e-mail at any time and we'll stop using it in new material within 30 days.

10Confidentiality and personal data

We both keep confidential any non-public information the other shares for the project, during the agreement and afterwards.

For the information about you and your business that we use to run the project and invoice you, Montra is the controller, as described in our privacy notice.

When we host or look after your site, we may process personal data of your customers on your behalf (for example enquiries sent through your site's form). For that, you are the controller and we are your processor, under Annex A.

11Quality, liability and what we can't promise

We build with professional care. If something doesn't work as agreed, tell us: we fix defects reported within 30 days of launch at no cost, and later ones under your care plan.

We can't promise particular search rankings, numbers of bookings or enquiries, or the uninterrupted availability of services run by others (such as hosting providers, Google, WhatsApp or booking tools), though we choose reliable providers and help if something goes wrong.

Our total liability under the agreement is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect loss such as lost profit or lost data you could have backed up. None of this limits liability for intentional acts or gross negligence, for death or personal injury, or any right a private individual has under consumer law.

12Ending the agreement

You can end a project at any time by e-mail; the money-back guarantee applies within its period. Either of us can end the agreement if the other seriously breaches it and doesn't fix the breach within 14 days of written notice. We can end it immediately if the site would be used for unlawful content.

When the agreement ends, invoices for work already done or months already started remain due (unless refunded under the guarantee), and the licence you hold continues for work you have paid in full.

13If you are a private individual

Most of our clients are businesses. If you hire us as a private individual (a consumer), you also have the rights consumer law gives you. In particular, you can withdraw from the agreement within 14 days of accepting, without giving a reason, by e-mailing info@montraweb.com. If you ask us to start work within those 14 days and then withdraw, you pay for the work done up to that point — although in practice the money-back guarantee refunds you in full anyway.

Consumer disputes can be taken to a consumer arbitration centre: the one for your area, or the national centre CNIACC (cniacc.pt). The list of centres is on consumidor.gov.pt. You can also use the electronic complaints book at livroreclamacoes.pt.

14General

We communicate by e-mail to the addresses given at acceptance; WhatsApp is fine for day-to-day work, but notices under these terms (cancellation, refund requests, termination) must be sent by e-mail.

Neither of us is responsible for delays caused by events outside our reasonable control. If a clause turns out to be invalid, the rest continues to apply. We may update these terms for future agreements; the version you accepted continues to govern your project, and changes to care plans follow the notice rule above.

These terms are available in English and Portuguese, and both versions have the same value. For clients established or resident in Portugal, the Portuguese version prevails if they differ.

Portuguese law applies. Disputes between businesses go to the courts of the district of Leiria (comarca de Leiria). Private individuals keep the right to use the courts and arbitration centres the law gives them.

AAnnex A — Data processing (art. 28 GDPR)

This annex applies whenever Montra processes personal data on your behalf while building, hosting or looking after your site.

• Subject and duration: hosting and maintenance of your website, for as long as we build, host or maintain it.
• Data and people: whatever your site collects — typically names, contact details and messages sent by your customers and site visitors through forms, bookings or similar features, and technical data such as IP addresses in server logs.
• Instructions: we process the data only to provide the services in the agreement and on your documented instructions (including by e-mail), unless the law requires otherwise, in which case we'll tell you unless we're not allowed to.
• Confidentiality and security: anyone who handles the data for us is bound to confidentiality. We use HTTPS, access control, least-privilege accounts, provider-level encryption and regular updates appropriate to the risk.
• Sub-processors: you authorise us to use Netlify, Inc. (hosting and form storage) and Google LLC (e-mail), and any other provider we tell you about in advance by e-mail; you can object within 14 days. We impose the same data-protection obligations on them. Where data leaves the European Economic Area, it does so under the EU–U.S. Data Privacy Framework or Standard Contractual Clauses.
• Helping you: we help you respond to requests from people exercising their rights, and with security, breach notification and impact assessments, as far as our role allows. We tell you without undue delay, and in any case within 48 hours, after becoming aware of a personal-data breach affecting your site.
• End: when our services end, we return the data to you (for example as an export of form submissions) and then delete it within 30 days, unless the law requires us to keep it.
• Checks: we give you the information you reasonably need to show that these obligations are met, and allow reasonable audits on 30 days' notice, at your cost.

Print or save as PDF Back to the site